What is an important step when preparing to shampoo a client?

• A. Select a fragrance for shampoo
• B. Examine the client's hair and scalp
• C. Massage the scalp vigorously
• D. Use cold water only

Answer: (B)

Starting with a thorough assessment of the client's hair and scalp is essential before shampooing. This examination helps you identify scalp conditions (like irritation, redness, dandruff), hair type and porosity, oiliness, and any product buildup or sensitivities. With that information, you can select an appropriate shampoo, tailor the cleansing technique, and adjust water temperature and pressure to cleanse effectively without causing irritation. It also helps you spot any contraindications (open wounds, infections, or chemical sensitivities) so you can modify the service as needed.

Choosing a fragrance has no special clinical purpose here and can irritate sensitive scalps. Massaging the scalp vigorously can cause irritation or damage, and using cold water only is not effective for cleansing or comfort.